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Direct Debits

The Council is aware of an issue where Council Tax and Business Rates Direct Debit payments due to be paid automatically by BACS today (1st September 2021) have not been taken from payers’ accounts. The Council is liaising with BACS to see why payments have not been taken on the due date.

BACS has confirmed that payments will now be taken from bank accounts on 3 September 2021. Anyone experiencing difficulties with their payments should contact the Council’s Revenues Team on 01283 508030.

Main Office

East Staffordshire Borough Council
The Town Hall
King Edward Place 
Burton upon Trent
DE14 2EB

Town Hall Office

Our Function Suite team is based at the Town Hall. The Town Hall address is:

King Edward Place
Town Hall
Burton upon Trent
DE14 2EB

Customer Service Centres

For council tax, revenues and benefits enquiries please get in touch with our Customer Service Centre.

Email Us

reception@eaststaffsbc.gov.uk or use the council's contact us form

Call Us

Main Switchboard – open 9am to 5pm Monday to Friday

Telephone: 01283 508000

Council tax and business rates queries – open 9am to 1pm Monday to Friday

Telephone: 01283 508030

Benefits queries – open 9am to 1pm Monday to Friday

Telephone: 01283 508422

Out of Hours (For Emergencies Only): 01283 517111

Fax Us

Fax Number: 01283 508388

Postal Address

PO Box 8045
Burton upon Trent
DE14 9JG