How to challenge your rateable value 

The Valuation Office Agency (VOA) is responsible for calculating the rateable value of your property. 

To understand how your business rates are calculated please go to  GOV.UK and search ‘business rates’. 

If you are concerned that your business rates may be incorrect, you can check the information the VOA has used and let them know if something is incorrect using this guide: Check and challenge your business rates valuation: step by step 

To contact the VOA please use their general enquiries form.

Appeal Business Rates

Disputes about business rates liability

You can only make a formal appeal against your liability, or the amount we have charged you in court, during an application for a liability order. We will only apply to the court for a liability order if you do not pay your bill.

If you disagree with your bill because you think you are not liable, or you think the amount charged is incorrect please write to us so that we can review our decision.

Please include your name and address, and business rate account number and explain why you feel you are not liable or the amount charged is incorrect. We may ask you to provide evidence to support your claim. 

We will consider your claim and tell you our decision as soon as possible. If we agree with your claim we will amend your account and send you a revised business rates bill. If we uphold our decision we will write and tell you why.

If you still believe our decision is wrong and we have started court proceedings to seek a liability order against you, you must attend court. The magistrates will then decide if you are liable to pay all, part or none of what we have charged you. If you don’t attend court, the magistrates will find in our favour.

Contact us:

Post: Revenues Team, PO Box 8045, Burton upon Trent, DE14 9JG

Council Tax and business rates scams

For information on how to identify Council Tax and Business Rates scams and how to avoid falling victim to these scams, please visit GOV.UK.