Housing options

The Housing Options team provides advice about housing and homelessness.

How to contact us

In person: You can normally see our duty officer at Burton Customer Service Centre Monday - Friday between the hours of 9am (9.45am Wednesday) and 5pm.

You do not need an appointment but you will have to wait until we are free.

Burton Customer Service Centre

Market Place
Burton upon Trent
DE14 1HA

We do not have an officer at the Uttoxeter Customer Service Centre but you can speak to us from there by phone Monday-Friday between the hours of 9am (10.30am Wednesday) and 5pm. Staff there can also receive documents from you.

Uttoxeter Customer Service Centre

Uttoxeter Library
High Street
ST14 7JQ

Telephone:  (01283) 508120 - Monday - Friday, 9am - 5pm.

What to bring with you

If any of these things apply to your situation please bring them with you if you can. This will help us to provide you with the best advice.

Proof of identify one of:

  • Birth Certificate
  • Passport
  • Driving licence photo card
  • National Insurance Card
  • Proof of immigration status

Evidence of why you are homeless or at risk of homelessness:

  • Tenancy agreement
  • Notice to Quit
  • Notice of Possession
  • Mortgage statement or most recent correspondence from the lender
  • Court orders or details of court proceedings
  • Letter from parents/friends/relatives saying you have to leave

Proof of income

  • Income details
  • Bank statements
  • Entitlement to benefits
  • Mortgage agreement
  • Secured loan(s) agreements

Other evidence of your circumstances

  • Name, address and telephone number of your landlord/managing agent
  • Birth certificate of your partners/children
  • Marriage certificate
  • Child Benefit/Tax Credit letter/book
  • Residence order from the court
  • Wage slips
  • Details of previous addresses
  • Details of social workers/support workers
  • Proof of pregnancy
  • Relevant medical information