Only order a new bin if your property should have it's own bin. Please don't order one if you live in a property that uses a communal rubbish bin. Order a new, replacement or repair to bin Please note that this service is for East Staffordshire residents only. Order a new, replacement or repair to bin If your request is for an additional brown bin there is a charge and this cannot be ordered online. Contact Customer Services on 0800 269098 for details. Keep your bin safe Keep your bins in a secure part of your home if you can, only put them out the night before collection, and take them in as soon as possible.