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Housing Options Team

Coronavirus: Customer Service Centres

The customer service centres in Burton and Uttoxeter are to close with immediate effect.

If you are homeless or at risk of being homeless please telephone 01283 508120 between 9am and 5pm, or in an emergency outside office hours please ring 01283 508126.

Alternatively you can email the Council at housingoptions@eaststaffsbc.gov.uk and we will aim to respond the same working day.

If you are a Rough Sleeper please call 0800 130 3415. The YMCA’S dedicated Outreach team are available 24 hours a day, if for any reason there is no answer please leave a voicemail with your contact details.

Other ESBC services affected by Coronavirus

PUBLIC NOTICE FOR HOUSING OPTIONS SERVICE

If you would like to speak to the Housing Options Team please call 01283 508120 between 9am – 5pm Monday to Friday, or in an emergency occurring outside office hours please call 01283 508126.

Alternatively you can email us at HousingOptions@eaststaffsbc.gov.uk and we will aim to respond the same working day.

If you are or see a Rough Sleeper please call 0800 130 3415.  The YMCA’S dedicated Outreach team are available 24 hours a day, if for any reason there is no answer please leave a voicemail with your contact details.

Due to the coronavirus restrictions the Customer Service Centres in Burton and Uttoxeter have been closed temporarily but please feel free to contact us as above.

The Housing Options Team provides advice about housing and homelessness.  The Team plays a major part in the delivery of the Council's Homelessness Strategy.

How we can help

Proof of identity

One of the following:

  • Birth Certificate
  • Passport
  • Driving licence photo card
  • National Insurance Card
  • Proof of immigration status

Evidence of why you are homeless or at risk of homelessness

  • Tenancy agreement
  • Notice to Quit
  • Notice of Possession
  • Mortgage statement or most recent correspondence from the lender
  • Court orders or details of court proceedings
  • Letter from parents/friends/relatives saying you have to leave

Proof of income

  • Income details
  • Bank statements
  • Entitlement to benefits
  • Mortgage agreement
  • Secured loan(s) agreements

Other evidence of your circumstances

  • Name, address and telephone number of your landlord/managing agent
  • Birth certificate of your partners/children
  • Marriage certificate
  • Child Benefit/Tax Credit letter/book
  • Residence order from the court
  • Wage slips
  • Details of previous addresses
  • Details of social workers/support workers
  • Proof of pregnancy
  • Relevant medical information

Improving Homelessness Services - Sharing Your Data

The Council has agreed to take part in a piece of research for the Government.  Several Councils are participating.  The purpose of the research is to test the approach of Councils to dealing with homelessness.  

It means we will be sharing your data, but it won’t be used to identify you and it won’t affect any benefits you are receiving.

There is some more information below, and you can opt out by just letting us know. 

Please email HousingOptions@eaststaffsbc.gov.uk if you would like to opt out.

How are we using your information?

If you or someone in your household completes an assessment to receive advice and assistance from the Council we will share some of your personal information with the Department for Communities and Local Government for research purposes.

How will this affect me?

It will not affect your benefits, services or any treatment that you get. Your information will be made anonymous and handled with care in accordance with the law.

Why is my information being shared?

We are sharing your information to help improve the services your household and other households receive in the future.