Advice if you are homeless now
Coronavirus: Customer Service Centres
The customer service centres in Burton and Uttoxeter are to close with immediate effect.
If you are homeless or at risk of being homeless please telephone 01283 508120 between 9am and 5pm, or in an emergency outside office hours please ring 01283 508126.
Alternatively you can email the Council at housingoptions@eaststaffsbc.gov.uk and we will aim to respond the same working day.
If you are a Rough Sleeper please call 0800 130 3415. The YMCA’S dedicated Outreach team are available 24 hours a day, if for any reason there is no answer please leave a voicemail with your contact details.
Please read what being homeless means and view the sections below for more information.
Report someone sleeping rough
If you know that someone is sleeping rough please report this to Streetlink so that the person can be offered assistance.
Street Homeless
It’s urgent and you need a place to stay call the YMCA Rough Sleepers Outreach Team – 0800 130 3415.
A range of services are also provided by the Burton and East Staffordshire Partnership - a group of organisations seeking to co-ordinate services specifically to rough sleepers.
Young people aged 16 & 17
If you are 16 or 17 and have nowhere to stay you can ask Staffordshire County Council or East Staffordshire Borough Council for help.
To help you decide who to contact see advice from Shelter.
Help from Staffordshire County Council
Help from East Staffordshire Borough Council
Emergency accommodation
If you lose your emergency accommodation, your emergency options are:
then the Council can find short-term (interim) accommodation for you whilst it investigates your situation if it has reason to believe you are eligible, homeless and have a priority need.
Depending on your circumstances and what is available this may, for example, be a Bed and Breakfast room out of the area. You will be required to make a reasonable contribution to the cost of the accommodation (or to make a valid claim for Housing Benefit).
If you belong to one of the categories listed above, have nowhere to stay, and will accept such accommodation, if at all possible, visit or call Housing Options during office hours without delay so that we can assist you in person;
If you lose your accommodation on a non-working day or after office hours and you have no-where to stay until the next working day, you can speak to our out-of-hours duty officer on 01283 508126 - please call as early as possible from 10am onwards.