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Staying Safe When Using Taxis/Private Hire Vehicles

East Staffordshire Borough Council licences two types of taxis to carry the public.

Hackney Carriage Vehicles

  • A licensed driver must wear their identification badge at all times.
  • ‘Hackney Carriages’ are also known as ‘taxis’ or ‘cabs’ and display a ‘TAXI’ sign on the roof.
  • A ‘Hackney Carriage’ does not have to be pre-booked and can be flagged down off the street or park on a ‘taxi rank; (we call this ‘plying for hire’)
  • ‘Hackney Carriages’ are fitted with meters which show the price of the fare. Drivers are not allowed to charge more than the shown fare at the end of the journey but can charge less if they choose to do so. They must by law put the meter on.
  • A ‘Hackney Carriage’ can be pre-booked through a Private Hire Operator who has a prior arrangement with the ‘Hackney Carriage’ driver to temporarily operate as a ‘Private Hire Vehicle’
  • ‘Hackney Carriages’ will display a white plate at the rear of the vehicle, stating the licence number and how many passengers the vehicle is licensed to carry. They also display a panel on both front doors, showing the Council’s logo

Private Hire Vehicles

  • A licensed driver must wear their identification badges at all times
  • A ‘Private Hire Vehicle’ can only be hired by a booking made through a licensed Private Hire Operator
  • The ‘fare’ of the journey must be agreed between the Private Hire Operator and the passenger when booking the journey.
  • A ‘Private Hire Vehicle’ cannot ply for hire, park on a taxi rank or be flagged down from the street. This invalidates their insurance policy.  Any person witnessing this should report it to the Enforcement Team.
  • Private Hire Vehicles’ licensed by East Staffordshire Borough Council display green plates at the front and rear of the vehicle, stating the licence number and how many passengers the vehicle can carry. They also display a panel on both front doors, showing the Council’s logo, details of the company and will state ‘advanced bookings only’.

If you are approached by someone in the street, offering you a lift, ignore them as this is classed as touting and is illegal.

A vehicle not displaying door panels, licence plates or the driver not wearing their badge, should not be used in case they are bogus, un-checked and un-insured.

Please report any concerns you have regarding an operator, vehicle or driver that you have used, or propose to use to Enforcement on 01283 508506