If we have not received your monthly instalment on or before the payment date set out on your bill, we will send you a reminder. The reminder will ask for payment within a further seven days.
Please note that the payment must reach us within that 7 days.
Frequently asked questions
What will happen if I do not pay the reminder within the stated time?
We will cancel your right to pay monthly, the remaining balance for the year will be payable immediately, and if you do not pay that balance within a certain time, you will be summonsed to appear at the magistrates' court.
What if I have an outstanding appeal against valuation?
Payments should still be made in accordance with your instalment schedule.
What if I have an outstanding council tax benefit claim?
In that case, please contact us immediately on one of the numbers below, or come in to see someone at one of our Customer Service Centres
I have a query about liability/change of circumstances.
Please contact us immediately on one of the numbers below or come in to see someone at one of our Customer Service Centres
I am unable to pay the amount requested in the reminder.
We may be able to consider a repayment agreement subject to court action and financial status. Please contact us on one of the numbers below or come in to see someone at one of our Customer Service Centres
How and where do I pay?
See our ways to pay page. If you have an outstanding benefit claim or you have a query about your council tax account, please telephone us on 01283 508030. If you are unable to pay the amount requested in the reminder please telephone us on 01283 508380.
TextDirect phone for the deaf and hard of hearing - when calling our office dial 18001 then our phone number, and you will be diverted to an operator who can help with your call.