Planning Matters - A Brief Questionnaire

We wish to raise awareness of planning related assistance being available from the Burton Customer Service Centre (CSC) and to canvass opinion on what the panel would wish to have access to from the CSC (both planning and non-planning related).  We would also like to take the opportunity to obtain your views on the arrangements for the Council’s Planning Applications Committee.

1.	Are you aware that assistance with planning related matters is available from the Burton Customer Service Centre?
	Yes		No

	Additional comments:

2.	Did you know that you can obtain advice on whether you need planning permission and can receive help through the process if you need to apply?
	Yes		No

	Additional comments:

3.	Do you think you will need planning advice within the next:
	0 to 3 months		6 to 9 months		9 to 12 months		No

	Additional comments:

4.	What is your preferred method of obtaining planning advice / information?
		Yes		No
	Talk to an officer at the Customer Service Centre
	Telephone the planning team
	Email the planning team
	Access information from the web

	Additional comments:

5.	What planning related services would you wish to access from the Burton Customer Service Centre?  Please list or state if not applicable.

6.	What other Council services would you wish to access from the Customer Service Centre?   Please list or state if not applicable.

7.	Please provide any additional comments:

We would also like your opinion on arrangements for the Council’s Planning Applications Committee.  This committee is normally held monthly on a Monday at 2pm.

8.	What would be your preferred time of day for the Council to hold the Planning Applications Committee?
	Morning		Afternoon		Evening

9.	Have you attended the Planning Applications Committee as an applicant, agent, neighbour or other interested party in the last 5 years?
	Applicant		Neighbour		No it was more than 5 years ago
	Agent		Other interested party		Have never attended yet

10.	Have you ever been unable to attend the Planning Applications Committee due to it being held during the day in the last 5 years?
	Yes (please give details)		No		Have not attended before or in the last 5 years

	If 'Yes' please give details:

11.	Additional comments (relating to the Planning Applications Committee arrangements).

Thank you for taking part in this survey.   Please submit your completed questionnaire by Friday 15 June 2012.