Introduction to Performance Management

All effective local authorities monitor their performance in order to know how well they are doing and identify any areas for improvement; this is known as performance management. This section is designed to explain how East Staffordshire Borough Council manages its performance.

Performance management involves:

• deciding what needs to be done (aims, objectives, priorities and targets)
• a plan for ensuring that it happens (improvement, action or service plans)
• a means of assessing if this has been achieved (performance indicators)
• information reaching the right people at the right time (performance reporting) so decisions are made and actions are taken

The Corporate Plan contains all the Council’s priorities, including targets for the Local and National Indicators that it is responsible for reporting on. Service plans detail what each team will contribute towards delivering the Corporate Plan. The Council monitors its progress towards achieving its Corporate Plan targets every quarter, with reports submitted to senior management and Members. The performance reports and their supporting appendices can be viewed by clicking on the links at the right hand side of the page.