Burton Upon Trent Customer Service Centre

Supportingthe long-term regeneration programme for Burton Town Centre, the disused fish market has been transformed into The East Staffordshire Borough Council Customer Service Centre (CSC).

The centre provides a welcoming environment where you will be met by a highly trained, professional team who deliver a first class service striving to answer your query in just one visit.

We aim to exceed our customer’s expectations. To assist in this we offer private interview rooms (upon request), hearing loop facilities to assist those customers who are hard of hearing, and a purpose built centre that is wheelchair friendly.

Uttoxeter Customer Service Centre

Building on the success of the Burton Upon Trent CSC, November 2008 saw the opening of the Uttoxeter Customer Service Centre. Working in partnership with Staffordshire County Council the facility is situated inside the Uttoxeter Library, High Street, Uttoxeter.

* Please note that every Wednesday, the Burton Upon Trent CSC will open at 9:45am and the Uttoxeter CSC will open at 10:30am. This is to allow for essential staff training in order to maintain an excellent level of service.

When you visit the centres, you will be able to:

• Receive advice on Housing & Council Tax Benefits and get help completing your application form if you are eligible. We can inform you of the progress of existing claims and scan any documents we need to support your claim
  
  
• Submit Planning applications, view pending applications on-line and purchase Ordnance Survey maps required to support your planning application. We can also advise you on Building Regulation visits and fees.
  
  
• Receive help with any Waste Management queries such as missed bin collections, assisted collections, recycling and trade waste bags.
  
  
• Apply for a Bus Pass if you are over 60 or have a disability. Since April 2008 the passes can be used on local buses throughout England.
  
  
• Book a pest control appointment, report an abandoned vehicle or receive advice on noise pollution, as we have access to the Council’s Environmental Health services.
  
  
• Change your address for Council Tax or set up a Direct Debit so you don’t forget your payments. You can also pay your Council Tax by cheque or debit / credit card.
  
  
• Apply for a Blue Car Badge for people with disabilities. This is a service we offer on behalf of Staffordshire County Council. In some circumstances we can offer a same day service.
  
  
• Complete a Carer's Assessment form. This is a service provided on behalf of Staffordshire Social Care and Health. If you are caring for someone for more than 20 hours a week, you may qualify for for a payment.

• Access our Tourist Information Service. You are able to obtain details on places to stay in the area and local places of interest, as well as purchasing tickets for some local attractions. Please note that the Tourist Information Service cannot be accessed at the Uttoxeter CSC, and is only available at the Burton Upon Trent CSC.
  
  
  Click here to view directions to the centre