Comment, Compliments and Complaints
If you have a complaint or compliment please fill out the comment, compliment and complaint form in the first instance.
For advice on making a complaint, or to make a complaint over the telephone, please call the LGO Advice Team on 0300 061 0614 or 0845 602 1983. (Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines, and will be included as part of any inclusive call minutes or discount schemes in the same way as geographic calls. Please note that calls may be recorded for training and quality purposes.) The Advice Team are available Monday to Friday from 8.30am to 5.00pm. You can also text ‘call back’ to 0762 480 4299.
And you can contact us using a textphone via the Text Relay service (formerly Typetalk).
There are three Local Government Ombudsmen in England. Each of them deals with complaints from different parts of the country, but all new complaints will go to the LGO Advice Team (see above). Make your complaint over the phone, or send it to:
The Local Government Ombudsman
PO Box 4771
Coventry CV4 0EH
Fax: Fax: 024 7682 0001
You can make an enquiry by email to advice@lgo.org.uk, but please note that we cannot provide general advice about local government services. It is helpful if you include your name and postal address in an email enquiry.
Making a Complaint against an elected Member (Councillor) or a co-opted Member
If you wish to informally complain about an elected or co-opted Member of a council in the Borough of East Staffordshire, please contact the Monitoring Officer whose details are shown below.
If you wish to make a formal complaint that such a Member has breached their Code of Conduct, you should complete the Council’s Member Conduct Complaint Form and send this to the Council’s Standards Committee. In appropriate cases, complaints may be referred by the Standards Committee to the Standards Board for England.
A copy of ESBC’s Code of Conduct for Members, a document providing Information for Complainants and the Member Conduct Complaints Form are available or you can contact:
David Duckitt,
Monitoring Officer,
East Staffordshire Borough Council
Town Hall,
Burton upon Trent,
Staffordshire DE14 2EB
Tel: 01283 508000
Fax: 01283 535412
E-mail: david.duckitt@eaststaffsbc.gov.uk