What you can expect from us

East Staffordshire Borough Council, along with it's partners is committed to building public confidence in the way that we as partners and individually are dealing with crime and anti social behaviour issues that matter most to you locally. To achieve this, we recognise the importance of providing excellent service, advice and support to all victims and witnesses of anti social behaviour.

Therefore, you can expect that:

Members of East Staffordshire Community Safety Partnership are committed to working effectively in partnership and coordinating our activities and interventions.

We will ensure that victims and witnesses of anti social behaviour know how to make a complaint, what they can expect when they do, and that we manage their expectations of what we can do to tackle it. All reports will be taken seriously and recorded and investigated, with the complainant being informed of action that has been taken.

We will use a variety of channels to provide communities with regular updates on what is being done to tackle anti social behaviour.

If a member of the public has been dissatisfied with the way a complaint has been handled, they have the right to complain through any of the local agencies involved whether it is the Local Authority, Police or Registered Social Landlord.

All victims and witnesses will be offered support and advice as required or requested, and we will seek to refer individuals to relevant support agencies where necessary. We recognise that being a victim or witness of anti social behaviour can affect people in different ways, and we will put the necessary processes and procedures in place to ensure that we identify potentially vulnerable victims and those that are at an increased risk of repeat victimisation.

The partnership is committed to improving public confidence and reducing public perceptions of anti social behaviour and to do this we will clearly inform the community of the work we are doing, and the progress we are making.